Frequently Asked Questions

The following business day in most cases.

No, there is never a delivery charge!


In over 25 years it has never happened where an empty cartidge has accidently been shipped. There are too many quality assurance systems in place for it to occur.

Yes we offer both premium remanufactured and new toner cartridges and on most of our printer consumables.

It will not void your warranty of your printer as per Section 77 of the Canadian Competition Act. The manufacturer cannot void or limit a warranty of a product in which the customer has chosen to use compatible or remanufactured toner cartridges.

Defects do happen rarely so first check our Helpful Tips page to see if there is any advice there that can trouble shoot the issue. If that does not help then let your Exclusive Assistant know right away so we can send you a Cartridge Issue Form and send a replacement right away.

Since all of our orders are shipped from one of our warehouses across Canada we do not hold a supply at our ETB offices.

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Have a Question? Ask Your Sales Representative!

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Premium Quality Cartridges!

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